Policies

Pet Policy

While not all spaces are able to accommodate pets, our Mimosa Cottage, Dogwood Cottage, the Brownstone, Grange Hillside 243 and Grange Hillside 246 all offer pet friendly accommodations for dogs over one year old. A one time pet cleaning fee of $75 is applied to each stay. Pets are not permitted in any space that is not a designated pet friendly accommodation with the exception of Service Animals.

Cancellations

Due to our property size, cancellations affect us significantly; therefore, we adhere to a strict cancellation policy. Cancellations made at least 14 days prior to arrival will result in a refund of the deposit. If your reservation is cancelled less than 14 days prior to arrival, you will be charged for the full stay at time of cancellation.

General

Traditional nightly rates are based on double occupancy and include nightly accommodations, as well as breakfast at the Farmhouse Restaurant (8:00 - 10:00 am) and access to Inn amenities such as the Animal Village, fishing, canoeing, swimming pool, hiking trails and our 24 Hour Gym at Serenbe in the Mado Hamlet.

A two-night minimum is required for all stays unless otherwise noted. A three-night or more minimum is required over some holidays, including Thanksgiving and Christmas. Contact our Guest Services team for more information.

Please note that the Main House is restricted to guests 16 years old and older.

Arrival and Departure

Rooms are available for check-in after 4:00pm. Departure is at 11:00 am. While we make every attempt to accommodate early arrivals, we cannot guarantee room availability before 4:00pm. However, we can store your luggage in the event of early arrival or late departure.

Shipping Information

If you plan on shipping anything to property ahead of your arrival, please use the following format on your shipping label:

The Inn at Serenbe - Guest Services
Attn: Guest (Guest Name)
10950 Hutcheson Ferry Rd
Chattahoochee Hills, Ga 30268

Nightly Charges for Children

Children under four years of age may stay in their parents’ room free of charge. Charges for children four years of age and older, will count as Guests within the double occupancy policy and will incur a $30 fee per night, per guest over double occupancy plus applicable taxes. The additional nightly charge includes breakfast and access to Inn amenities such as the Animal Village, fishing, canoeing, swimming pool, hiking trails and our 24 Hour Gym at Serenbe in the Mado Hamlet. Please note that Rollaway Beds are available for Inn Grounds Rooms only upon request. Each Rollaway bed will incur a $75 fee, which includes all aforementioned fees applied to additional guests. Portable pack n' plays are available upon request for babies and toddlers.